Terms and Conditions

These Terms and Conditions govern the use of the GO-GO Gym website and the fitness services offered by the sports centre.

Terminology

For these Terms and Conditions and the Internal Rules:

Service Provider means GINA 2013 EOOD, UIC 202562940, registered office and management address: 13 Toplivo St., 6450 Harmanli, Bulgaria, represented by Daniela Yordanova Koleva and registered with the Bulgarian Commercial Register.
GO-GO Gym is the trading name of the fitness facility operated by the Provider.
Online store / website means the Provider’s website through which Users can obtain information and/or purchase services, memberships and additional products.
User means any individual who uses GO-GO Gym’s services after registration and creation of a user account, or who has purchased a service at the premises.
User account means the User’s individual account, created after registration and accessed with a username and password.
Order means any request to purchase a service or membership online or at the premises. An accepted order is an order confirmed by the Provider.
Services means fitness services, access to sports facilities and related services offered at GO-GO Gym.
Membership means the right to use a specified service for a fixed period.

Exclusive rights

GO-GO Gym is a trading name. Unless expressly stated otherwise, GINA-2013 EOOD owns all intellectual-property rights in the website, visual materials, text, logo and content.

Republication, sale or transfer of materials; copying or reproduction of content; and distribution without the Provider’s written consent are prohibited.

Users may publish opinions and comments, which represent their personal views. The Provider is not responsible for them and reserves the right to remove inappropriate or unlawful content. Creating iFrames or other embeds that alter the site’s visual presentation is not permitted without prior written authorisation.

User registration

To use GO-GO Gym’s services, a User must register and/or purchase a service. By registering, the User confirms that they have read these Terms and accept them freely and unconditionally.

People aged 16–18 may use the services only with the consent of a parent or guardian. Children under 12 are not admitted. Users must provide accurate and current information. The agreement between the User and Provider is concluded upon registration and/or order confirmation.

Services, prices and payment

All services and memberships are offered on the terms and at the prices published on the GO-GO Gym website or displayed at the premises. Payment may be made in cash, by debit or credit card, by online payment through the website or mobile application, or at an on-site POS terminal. Payments are processed by licensed payment-service providers. If payment fails or is declined, the Provider may refuse or cancel the service or membership.

Withdrawal and termination

A User has no right of withdrawal where performance of the service has begun with the User’s express consent. For a distance purchase, the User has a right of withdrawal within 14 days unless the service has already started.

A membership may be terminated before the end of its term only under conditions set by the Provider and may be subject to a fee. Memberships are personal and may not be transferred. A breach results in immediate termination without a refund.

Internal rules

Users train at their own risk and are responsible for their health. Suitable sports clothing, use of a towel and compliance with safety instructions are mandatory.

Smoking; training without a shirt or top; lying on equipment with a bare torso; allowing two or more people to enter at the same time, including children; bringing food or alcohol; bringing pets; and using equipment while intoxicated are prohibited. The Provider may refuse access to anyone under the influence of alcohol or intoxicating substances.

Health declaration and release of liability

The Provider is not responsible for improper use of equipment, failure to follow instructions, or lost or stolen personal property. Use of the gym, equipment, services and training facilities is entirely at the User’s own risk.

By accepting these Terms, the User confirms that they are physically and medically fit for physical activity, understand the risks associated with exercise, and accept full personal responsibility for participating in training and using fitness equipment.

The gym, its owner, employees, instructors, partners and related persons are not liable for health problems, incidents or consequences arising while on the premises or in connection with use of its services. This includes, without limitation:

muscle injuries, strains and tears;
sprains, dislocations and joint damage;
fractures and other physical injuries;
fainting, loss of consciousness or dizziness;
dehydration, overheating or physical exhaustion;
heart problems, including arrhythmia, heart failure or heart attack;
stroke, blood-pressure problems or breathing problems;
allergic reactions and sudden health complications;
aggravation of existing conditions;
injuries caused by improper equipment use or excessive physical exertion;
health conditions unknown to the User at the time of training.

The gym is not liable for incidents or health problems caused by pre-existing or undiagnosed conditions, failure to follow gym rules, improper equipment use, exercising without adequate preparation, or training independently without an instructor.

The User accepts full responsibility when using fitness services with conditions including cardiovascular disease, high or low blood pressure, diabetes, epilepsy, musculoskeletal disorders, chronic illness, recovery after surgery or injury, pregnancy, or any other medical condition that may be affected by physical exertion.

The gym is not liable for serious health incidents, permanent injury or sudden death occurring on the premises or as a result of physical activity. Nor is it liable for health incidents or complications that arise after leaving the premises where they result from physical activity performed in the gym.

Minors

People under 18 may use fitness services only with the express consent and under the responsibility of a parent or legal guardian. Children under 12 are not permitted in training areas. If a child below this age is admitted or present in breach of the rules, the gym is not responsible for their safety, health or any incident. Full responsibility rests with the parents, guardians or accompanying persons who allowed the child to be present.

Acceptance of risk and unstaffed access

By using the gym’s services, Users confirm that they understand and accept the risks associated with physical activity. The gym may provide access during hours when no employee or instructor is present. During these periods, Users use the equipment entirely at their own risk.

The gym, its owners, employees and partners are not liable for incidents, injuries, health problems or other adverse consequences arising during training without an employee or instructor present. Users must assess their own physical capabilities and use equipment safely.

Use of fitness equipment and weights

Users accept full personal responsibility for the proper and safe use of strength machines, cardio equipment, free weights, barbells, dumbbells, weight plates, functional training equipment, resistance bands and accessories.

The gym is not responsible for incidents caused by incorrect exercise technique, excessive weight, dropped weights, incorrect machine adjustment, negligence or inattention. Equipment must be used only for its intended purpose and in accordance with safety rules.

The gym is not liable for falls from equipment or platforms, weights dropped on the body, loss of balance, fainting or sudden illness, or collisions with equipment or other visitors.

Users must stop training if they experience severe fatigue, dizziness, chest pain, difficulty breathing, loss of balance or any other sign of physical distress. The gym is not responsible for consequences where a User continues despite such symptoms.

Supplements, drinks and vending machines

The gym may offer food supplements, protein drinks, energy drinks, water, food products or other items through a bar, dispenser or vending machine. The gym is not responsible for individual reactions including allergic reactions, ingredient intolerance, gastrointestinal problems, cardiac reactions to caffeine or other stimulants, interactions with medication, or other health effects connected with these products.

Each User accepts full personal responsibility for choosing and consuming supplements, drinks and other products. The gym is not responsible for health consequences resulting from such products, whether purchased at the gym or brought in by the User.

Sudden health incidents

The gym is not responsible for sudden health incidents during a visit or workout, including heart attack, stroke, sudden heart failure, sudden loss of consciousness, fainting, serious health complications or sudden death. This applies both to incidents related to physical activity and those arising from pre-existing or undiagnosed health conditions.

The gym is also not responsible for health complications that appear after the User has left the premises where they relate to physical exertion or activities performed in the gym. Users must assess their own health and consult a doctor before beginning training where necessary.

By using the services, Users participate voluntarily in all training activities and release the gym from liability for health problems or incidents. Temporary service interruptions caused by repairs, maintenance or force-majeure events do not create a right to compensation.

Cookie policy

The website may use cookies and analytics tools such as Google Analytics to improve its services. Users can manage these settings through their browser. Additional information is available from www.allaboutcookies.org and Google Analytics Privacy resources.

Final provisions

Applicable Bulgarian law governs all matters not covered by these Terms. If an individual provision is invalid, this does not invalidate the Terms and Conditions as a whole.